If one of our ambient channels — such as Stingray Stargaze, Stingray Cityscape, or Stingray Zenlife — appears on your LG TV but can't be found in your channel guide, you're not alone. Here's why that happens and how to get the most out of these channels.
Why doesn't it appear in my channel guide?
Stingray's ambient channels are part of a curated Moodscape-type experience, delivered through a rotating lineup that blends ambient visuals and music throughout the day. Because they're featured within this experience rather than as standalone broadcast channels, they may not appear as separate, searchable entries in your LG channel guide — even after a full channel scan or firmware update.
How to get these channels listed in your guide
The best way to get Stingray's ambient channels added directly to your LG TV guide is to let LG know you want them. The more customers request a channel, the more likely LG is to prioritize it.
- Visit LG's support site at www.lg.com/support
- Go to Contact Us or Customer Support
- Submit a channel request, mentioning the specific Stingray channel(s) you'd like to see in your guide
- You can also reach LG by phone or live chat for faster acknowledgment
How to access these channels in the meantime
You can still enjoy all of our ambient channels right now. Simply leave your LG TV idle on the home screen — the Moodscape experience will activate automatically and rotate through channels like Stingray Stargaze, Stingray Cityscape, and Stingray Zenlife throughout the day.
We'd love to hear from you
Our ambient channels are some of our newest and most immersive experiences, and we're always happy to hear how you're enjoying them. If one of them has become part of your daily routine, share your experience with us — your feedback helps shape what we build next.